Refund & Return Policy

1. Memberships Are Non-Refundable

All membership fees, joining fees and registration charges are non-refundable and non-transferable, except where a refund is expressly required by applicable law. By purchasing a membership you acknowledge and accept this policy.

2. Cancellation

• You may cancel a recurring service (e.g. personal training) at any time; cancellation stops future billing but does not refund the current paid cycle.
• Membership cancellations do not entitle you to a refund of unused days unless required by law.
• To cancel, contact your home branch or email us with your membership details.

3. Personal Training & Session Packs

• Purchased session packs are valid only within their stated validity period and are non-refundable once activated.
• Sessions missed without the required cancellation notice are forfeited.
• Unused sessions after expiry of validity are not refundable or extendable except at management's sole discretion.

4. Retail Products & Supplements

• Sealed retail products may be returned within 7 days of purchase only if unopened, unused and in original packaging, with a valid receipt.
• For hygiene and safety reasons, opened supplements, consumables, apparel and accessories are not eligible for return or exchange.
• Damaged or defective products will be replaced with the same item, subject to verification.

5. Refund Processing

Where a refund is approved (for example, a duplicate payment or a legally required refund), it will be processed to the original payment method within 7-14 business days. Bank or gateway processing times may vary.

6. Duplicate or Failed Transactions

If you are charged more than once for the same purchase, or your payment fails but an amount is debited, contact us with the transaction reference and we will investigate and refund any verified duplicate charge.

7. Freeze Instead of Refund

Where offered by your plan, we may allow a membership freeze for a limited period as an alternative to cancellation. Freeze terms are at management's discretion and subject to your plan.

8. Facility Closures & Force Majeure

RDX Gym is not obligated to provide refunds for temporary closures due to maintenance, public holidays, or events beyond our reasonable control (including natural disasters, government orders or force majeure), except where required by law.

9. Discretion

Any exception to this policy is granted solely at the discretion of RDX Gym management and does not create a precedent or waiver of this policy.

10. Contact

For refund or return requests, email hello@rdxgym.com or visit our contact page.